Your comfort is our top priority.

Located at the ground floor of the hospital, our one-stop dedicated International Patient Centre is with you every step of the way. Our Centre is equipped with in-house Indonesian, Arabic and Japanese interpreters and other language interpreters on call.

We provide the following services for International Patients:

  • Medical problems – handling in sorting out the right specialist treatment
  • Provide estimated cost and duration of stay for requested procedure
  • Assist in medical transfer to Malaysia
  • Welcome and assist patient upon arrival in hospital
  • Provide transport for patient/family member to/from hospital within 5 km radius
  • Assist in personal request for general screening checks and collection of results
  • Visiting patient during their hospital stay
  • Provide 24 hours services whenever assistance is needed
  • Assist in admission and discharge for patient
  • Assist in booking of hotel
  • Arrange for a second opinion (international standard) wherever necessary
  • Assist with necessary medical documents in extending of visa stay in Malaysia
  • Assist in the necessary documents for insurance claim
  • Assist and provide air flight ticket booking via E booking system
  • Arrange for a medical report from doctor for change in date of flight ticket due to unforeseen prolonged medical stay
  • Arrange taxi transportation for patient and family members for their return to their home country

Strategically located in the fully-integrated township of Sunway, family members who accompany an international patient undergoing treatment at Sunway Medical Centre have the option to stay and lodge at the following locations:

Sunway Resort Hotel & Spa

Sunway Resort Hotel & Spa is the single largest hotel development in Kuala Lumpur with 1,234 rooms & a full range of facilities.

  • Location: Persiaran Lagoon, Bandar Sunway, 47500 Selangor Darul Ehsan, Malaysia

Our International Patient Centre is located on Ground Floor, Tower A.

For more information, kindly contact us at:

  • Operation Hours:

    Monday – Friday: 8.30am – 5.00pm
    Saturday: 8.30am – 1.00pm
    Sun / Public Holidays: Closed

Cities Rep Office Address Telephone Number Email Address Contact Person
Jakarta Jakarta Representative Office Kantor Perwakilan, The CEO Building Level 12, Jl. TB Simatupang No. 18C Jakarta Selatan 12430, Indonesia Telephone : +622130497306

Fax: +622130497397

Mobile: +628118161486 Nugraha Bio
Surabaya Sativa Wisata Dunia Tours and Travel Jln. Ir Soekarno Hatta 56-56 Surabaya 60115 Telephone: +623199011103

Mobile: +628175078008 Jenny


Sing Medic/HCM Medika Paskal Hyper Square B-28 Jl. Pasir Kaliki 25 -27 , Bandung Jawa Barat, 40181 Telephone: +62286061075/
+622291678000Mobile: +6281320217900 Roy Hendarta
Padang Glorie Tour & Travel Jln HOS Cokroaminoto No. 101, Padang 22118 Telephone: +6275138401/

Mobile: +62811668142 Hendra Tjuatja (Bapak Petrus)
Balikpapan Pelita Borneo Travel & Tours


Jl Jendral Sudirmna Blok L, No. 12A Balikpapan, Indonesia Telephone:
+6281347488737 Frida Agustina
Pekanbaru Irawan Soni Jalan Setia Budi , NO 40 Pekanbaru – Riau Telephone: +628117686688 Irawan Soni
Pontianak Yuliawati Gou Jl Perdana Kampung Perdana Square, Block J7, Pontianak Telephone: +628125600678 Yuliawati Gou


Santy Ong Jl. Residen H.A. Rozak No.43A RT.02 RW.01 Telephone:

+62 87897 992399 Santy Ong



PT. Panen Raya Makmur Willyanto Tjokroamidjojo, Jl Indraprasta No. 2A Semarang 50131 Jawa Tengah, Indonesia Mobile : +622486579697

Office Mobile: +62818451188 Willyanto Tjokroamidjojo