Sunway Medical Centre’s Medical Records Department (MRD) provides service for the request of Insurance Claim (pay and claim) and Medical Report from lawyers’ office, EPF, SOCSO or police reports.
Patients’ written consent is compulsory for the release of the medical information. For patients below 18 years old, the consent of a parent or legally acceptable representative is required. If the patient is deceased / incompetent, consent is required from the next of kin of the patient or the legally acceptable representative appointed by the patient/family members of the patient.
You may download the Consent Form here.
We require the documents listed below and submit the completed forms for us to process your request. If you wish to request through email, you need to attach the completed documents below and email to firstname.lastname@example.org.
You may contact our MRD personnel at:
Standard Medical Report or Insurance Claim is ready for collection within 14 working days from the time of request. There are cases where request may take longer than the stipulated completion period. Delays in prompt processing may be due to:
- The doctor is away on leave
- Patient has upcoming clinic appointments
- Patient has been admitted/hospitalized
- Patient has multiple reports requested from several doctors
- Doctor’s clinic session in Sunway Medical Centre is few e.g two session per week
- Visiting doctor without clinic session in Sunway Medical Centre
Specialist Medical Reports and Workmen Compensation cases require longer processing time approximately 30 working days as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.
Requests for duplication of investigation results will be completed within 1-2 working days of receipt at MRD.
The fee schedule for the completion of the Medical Reports is as per the table below. The fee is collected upfront and is inclusive of 6% GST. There may be additional charges imposed on the report and you will be notified. The additional fee will be collected from you upon completion of the report.
** Subject to change. Additional charges will be borne by the patient if further tests such as x-ray or laboratory procedures are required for the completion of the medical reports.
Payment can be made to any of the following:
Cheque is to be issued in favour of “Sunway Medical Centre Sdn Bhd’
Payment via Bank Transfer:
Account Name: Sunway Medical Centre Sdn Bhd
Account Number: 012 316 400 741
Please submit via email the scanned copy of bank transfer receipt to email@example.com
Upon completion of your report, our personnel will contact you through phone. You have an option either to:
Collect at MRD counter:
Send by Mail: