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SMC-017-2

Sunway Medical Centre’s commitment to excellence is exemplified by our numerous quality initiatives.

Quality & International Benchmarking

We monitor more than 200 quality indicators to measure our performance
and to improve ourselves continuously for the betterment of our patients.
We also benchmark ourselves against international standards in order to provide
the highest level of care to our customers.

Patient Safety

Patient safety is a fundamental concern of healthcare worldwide today. World Health Organisation (WHO) estimates that globally, 1 in 10 hospitalised patients experience harm. Therefore at SunMed, a strong culture of patient safety and quality is embedded in our team to ensure the safest environment is created to serve you.

Infection Prevention & Control

Healthcare-associated infections are infections patients can get while receiving medical treatment in a healthcare facility. Our infection prevention and control team consists of experienced multidisciplinary professionals who work together under a dedicated and comprehensive programme to prevent the spread of infection.

Patient Satisfaction

Your experience with us is our utmost priority. We value your opinion and feedback to us and are always delighted of your sharing of experience with us. This precious information is used to continuously improve our services and standard of care to ensure we always exceed your expectations.

Quality & International Benchmarking

At Sunway Medical Centre, we strive to achieve quality of excellence. We are proud to be the first hospital in South-East Asia to be accredited by the Australian Council of Healthcare Standards (ACHS). Awarded based on compliance to the rigorous EQuip5 standards set by ACHS, it is a guarantee that a hospital meets the quality and safety standards of Australian hospitals.

Currently, we are in the midst of embarking on another exercise with ACHS by adopting the latest and more stringent EQuip6 standards. It is part of our on-going efforts to be constantly on par with the latest international standards in healthcare quality.

Without data, it is just opinion.

In 2017, we were awarded full-accreditation status by the Malaysian Society of Quality Healthcare (MSQH), the leading organisation that advocates, promotes and support continuous quality improvements and safety in Malaysian healthcare. MSQH accreditation standards are based on standards established by the International Society for Quality in Health Care (ISQua), a world-renowned organisation in healthcare safety and quality.

Sunway Medical Centre benchmarked against Australian and New Zealand healthcare facilities under Australian Council of Healthcare Standards (ACHS) programmes. *CIP ACHS results based on 2017 1st half report, EQuip5 results based on 2016 annual data

Sunway Medical Centre values evidence-based measures of healthcare quality. We track numerous quality indicators to monitor clinical performance and outcomes. As an ACHS-accredited hospital, we recently participated in the ACHS’s Clinical Indicator Programme. The ACHS Clinical Indicator Programme is a strategic benchmarking programme with 700 participating healthcare organisations from Australia and New Zealand. Internationally renowned and well established with on-going reviews, it is endorsed by over 40 Australasian healthcare colleges, societies and associations.

Patient Safety

World Health Organisation (WHO) estimates that globally, 1 in 10 hospitalised patients experience harm. “Safe Surgery Saves Lives” is an initiative by WHO to improve worldwide surgical safety.

We take extra precautions to minimise the risk of complications and ensure the safety of our patients.

At Sunway Medical Centre, this mantra is carried out across the spectrum of our services – we take extra precautions to minimise the risk of complications and ensure the safety of our patients.

Infection at the operation wound incision is a common risk of surgery as the skin barrier is breached during a procedure. Surgical site infection is a good measure of the hygiene and cleanliness of a healthcare facility and the quality of its surgeons and clinical staff.

An unplanned return to the operating room may be unavoidable in some cases due to patients’ condition. It may also denote that a complication arises as a result of the surgical procedure, or that the surgery was completed in a less than optimal manner. Therefore, unplanned return to the operating room is a good judgement of the quality of surgical procedures in a healthcare facility. A hospital with a low rate of unplanned return indicates a low rate of post-surgical complications such as bleeding and infection, while also indicating the safety of its surgical services.

Coronary heart disease is the top major cause of mortality and morbidity worldwide in the 21st century. The gold standard for diagnosing this condition is via coronary angiogram- a common minimally-invasive procedure done in hospitals. The quality of a diagnostic coronary angiogram performed can be measured by the rate of complications arising from the procedure- the lower the rate of complications (including death, acute myocardial infarction, and stroke), the higher the quality.

Infection Prevention & Control

Healthcare-associated infections are infections patients can get while receiving medical treatment in a healthcare facility. While they can be a major threat, they are also preventable. Sunway Medical Centre takes infection prevention and control seriously- we have a dedicated and comprehensive infection prevention and control programme lead by an experienced team to prevent the spread of infection. We continuously monitor the incidence rate of healthcare-associated infections, including methicillin-resistant staphylococcal aureus (MRSA) infection, ESBL E.coli, surgical site infections, etc. We also constantly train and educate our team members of multiple disciplines on the basics and the latest guidelines of infection prevention and control.

MRSA and ESBL infections are caused by bacteria that are resistant to antibiotics. In a hospital, this can be due to over-prescribing of antibiotics and a lack of effective infection prevention and control programme. Low incidence rates of these infections indicate proper prescribing of antibiotics, good hygiene practice, and an effective infection prevention and control programme in place in a hospital setting.

Patient Satisfaction

As a healthcare provider, our patients’ well-being and satisfaction are our utmost priority. Sunway Medical Centre collects feedback from all our patients as we believe that their experience and opinion are most valuable to us. We use this precious information to evaluate our performance and to improve ourselves in providing quality care.

Malaysian Patient Safety & Goals

The Malaysian Patient Safety Goals is a Ministry of Health-driven nationwide initiative to improve patient care delivery and safety among healthcare providers both in the public and private sector. It is a mandatory reporting to the ministry which will track the performance of each hospital and highlights any improvement or early prevention related to patient care and safety.

Under this initiative, multiple performance indicators on patient safety based on World Health Organisation (WHO) are collected from all participating hospitals in the country. Targets are given for each indicator to provide a nationally-standardised benchmark for all healthcare providers in the country.

Sunway Medical Centre is a proud participant of this initiative and works closely with the Ministry of Health to improve the safety and quality of our customers. We are also proud to meet and outperform the targets set under this initiative and will continuously work to improve our performance to be the leading centre in the region.





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