Sunway Medical Centre, Sunway City Wins Frost & Sullivan’s 2024 Best Practices Market Leadership Award
24 May 2024
Sunway Medical Centre, Sunway City (SMC) has once again won another award this year, this time for the Frost & Sullivan’s 2024 Best Practices Market Leadership Award in the Malaysian hospital industry.
Through a rigorous analytical process to evaluate multiple nominees for each award category, SMC excels in many of the criteria in the hospital industry space, including growth strategy excellence, brand strength, technology leverage, and customer service experience.
Dr. Seow Vei Ken, Chief Executive Officer of SMC, attributed the recognition to the team’s sheer dedication and professionalism.
“I am immensely proud of the team which is consistently striving for excellence. The recognition will serve as a motivation to keep going forward and raise the bar to provide the best patient care services.
“Indeed, the year 2024 is turning out to be a special year for us because of the multiple accolades we won this year which coincides with our 25th anniversary,” said Dr. Seow Vei Ken.
Bhaskar Vittal, Industry Principal at Frost & Sullivan, from the research team, commented that SMC invests heavily in establishing a robust healthcare ecosystem, encompassing high-end medical equipment, world-class hospital infrastructure, and highly trained healthcare professionals.
“The hospital focuses on providing transparency to patients by publishing their clinical data and showcasing their success rate. This promotes maximum retention of patients and strong referrals.
“A patient-centric approach supports SMC’s commitment to providing clinicians with the necessary tools, medical equipment, and software to ensure a seamless patient journey in the hospital,” said Bhaskar Vittal.
The announcement comes on the back of SMC's recent honours, including being named in the top 250 hospitals globally in Newsweek World's Best Hospitals 2024 rankings – the first time any Malaysian hospital has made it onto the list.
Moreover, the hospital is accredited by the Australian Council on Healthcare Standards (ACHS) and the Malaysian Society for Quality in Health (MSQH).
Established in 1999, SMC is the largest private quaternary hospital in Malaysia, with 724 licensed beds and more than 60 specialties.
SMC boasts 28 Centres of Excellence and a diverse multidisciplinary team supported by over 3,500 dedicated healthcare and hospitality professionals to provide personalised treatment with a holistic care approach.
SMC takes pride in its milestones achieved in the robotics surgeries front, where it has performed over 2,400 robotic surgeries with a team of 26 highly skilled, robotic-trained surgeons from various disciplines.
SMC is the first hospital in Malaysia and Southeast Asia to perform robotic partial knee replacements with the Rosa Knee System in 2023.
SMC offers a collection of paediatrician and paediatric consultants from 24 different paediatric subspecialties, one of the highest among private hospitals in Malaysia.
In May 2023, SMC launched a designated Children Emergency Department focused entirely on children because they need special care and attention.
Source: Malaysian Business Online
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