Patient Safety, Quality & Experience Data

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First In Malaysia To Achieve Three Major Hospital-wide Accreditations

Sunway Medical Centre aims to be a top-tier medical facility in Malaysia and the ASEAN region. We strive to create a world-class center with unparalleled expertise, cutting-edge technology, and exceptional skills, setting new standards beyond those of the world’s top hospitals. Our commitment to excellence is reflected in the prestigious awards we have earned, including the Joint Commission International (JCI), Australian Council on Healthcare Standards (ACHS) accreditation, and recognition from the Malaysia Society for Quality in Health (MSQH).

These accolades highlight our dedication to delivering world-class healthcare and maintaining the highest standards of patient care and safety. Supported by a team of skilled and devoted doctors, we are determined to exceed both global and national benchmarks, ensuring that we consistently provide outstanding quality of care to our patients.

View More Awards & Accreditations

Joint Commission International’s Gold Seal of Approval® for Hospital Accreditation

We have earned the prestigiously recognised Joint Commission International’s Gold Seal of Approval® for Hospital Accreditation, demonstrating our ongoing compliance with its internationally-recognised standards and benchmark in upholding effective patient care and safety.

Australian Council Healthcare Standards (ACHS)

We are the first hospital in Southeast Asia to receive international accreditation from the Australian Council on Healthcare Standards since 2014. This accreditation shows that our hospital matches the high standards used in Australia.

Malaysia Society for Quality & Health (MSQH)

Sunway Medical Centre has been accredited nationally by MSQH since 2013. The MSQH accreditation promotes and improves safety and quality in the provision of healthcare services in Malaysia based on its standards.

Newsweek World's Best Hospitals 2024

Sunway Medical Centre, Sunway City, has been recognised among the top 250 hospitals globally in the prestigious Newsweek World's Best Hospitals 2024 rankings.

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Healthcare Asia Awards 2024: Hospital of the Year (Malaysia)

Sunway Healthcare was honored with four major awards at the Healthcare Asia Awards 2024, recognizing our significant achievements and innovations over the past year. Sunway Home Healthcare (SHH) was celebrated for its digital advancements, including a new website and app, which improved service access and client satisfaction, leading to a 53% growth rate and the Home-care Initiative of the Year - Malaysia award.

Sunway Fertility Centre earned the Customer Service Initiative of the Year - Malaysia for its 24-hour Patient Careline and enhanced customer support, which improved its service index.

Sunway Medical Centre (SMC) received the Hospital of the Year - Malaysia and Health Promotion Initiative of the Year - Malaysia awards. Notable accomplishments included reaching 2,000 robotic surgeries in 2023, opening Malaysia's first Children’s Emergency Department among private hospitals in 2023, and an extensive marketing strategy that produced RM34 million in PR value.

These awards highlight Sunway Healthcare's commitment to innovation, high-quality care, and substantial contributions to the healthcare sector.

Explore Our Clinical and Quality Improvement Data

To maintain the highest standards of patient safety, our hospital diligently monitors Key Performance Indicators (KPIs) as a core part of our quality improvement efforts. This thorough approach includes the analysis of both Clinical Data and Quality Improvement Data, ensuring that high-quality care is consistently provided.

We are committed to transparency and believe in empowering individuals with specific data about hospital care quality. By providing detailed Outcomes data, we enable patients and their physicians to make well-informed decisions about treatment for a wide range of medical conditions. This informed approach enhances patient involvement in their own care and supports better health outcomes.

Clinical Outcomes
Patient - Reported Outcome Measurements (PROMs)
Prevention and Control of Infection
Emergency Services

Clinical Outcomes

Our survival rate for patients who underwent a kidney transplant after 6 months and 12 months is 100%, higher than global predicted survival rate of 92% - 97%.

Measures *Benchmarking Published data Achievement
2022 2023
Survival rate renal transplant ≥ 6 months 91% 1
100%
100%
Survival rate renal transplant ≥ 12 months 92% 2
100%
100%
Graft rejection below 12 months 11% 1
0%
0%

Indication:

Better than benchmark

Less than benchmark

*Reference:

Our services not only assure the patient's safety during surgery but also prioritise care throughout the hospital stay and therapy following surgery.

Measures *Benchmarking Published data Achievement
2022 2023
Percentage of patients receiving anti-embolic therapies post-op day 1 > 56.2% 1 Not Monitored
95%
Surgical Site Infection Rate for Post Total Knee Replacement 1.1% 2
0%
0%
Average length of stay for post-primary Total Knee Replacement patients 5 days 3
3.7
3.9

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • National Library of Medicine (https://www.ncbi.nlm.nih.gov/)
  • Bryon Jun et al., Journal of Orthopaedic Surgery: Surgical site infection after primary total knee arthroplasty is associated with a longer duration of surgery, July 2018
  • Technical Specifications For Key Performance Indicators (KPI) Clinical Services Medical Programme 2021, Ministry of Health

Our one-stop cancer centre has been established since 2016. We strive to do everything possible to ensure that our patients receive high-quality cancer diagnosis, treatment, and care.

Nasopharyngeal Cancer (NPC) Clinical Outcome

Non-Small Cell Lung Cancer Clinical Outcome

Measures *Benchmarking Published data Achievement in 2016 - 2018
5-year relative survival rate of Stage III Non-Small Cell Lung Cancer 37% 1
40%

Indication:

Better than benchmark

Less than benchmark

*Reference:

Our maternity ward strive to ensure expected mom-to- be are having safe delivery in Sunway medical Centre. Hence, we are monitor KPIs in maternity ward in ensuring high quality care were given to all patients.

Measures *Benchmarking Published data Achievement
2022 2023
Maternal mortality rate 0% 1
0%
0%
Incidence of 3rd and 4th degree perineal tear following vaginal delivery 3.04% 2
0%
0%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • National Library of Medicine (https://www.ncbi.nlm.nih.gov/)
  • Australian Council Healthcare Standard (ACHS); Australasian Clinical Indicator Report,2015 -2022 (24th Edition).

Our eye center is a leading facility committed to providing exceptional eye care and vision services to our patients. The outcomes of treatment are of paramount importance to us, as they ensure that our patients receive the highest quality and most effective care.

Measures *Benchmarking Published data Achievement
2022 2023
Visual Recovery After Laser Vision Correction ≥ 90% 1
85%
93%
Readmission rate within 6 months after corneal transplant surgery 5.7% 2
0%
0%
New cases achieving best corrected visual acuity 6/6 after refraction 78% 3
96%
97%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Malaysian Society for Quality and Health (MSQH) : Performance Indicator, 6th Edition, 2021
  • National Library of Medicine, Unplanned 30-day readmission rate after ophthalmological surgery as a quality-of-care indicator, 2019
  • Journal of Cataract and Refraction Surgery, Volume 29, Issue 7,July 2003

These measures are benchmarked with various Australia hospitals registered under the Australia Council Healthcare Standard (ACHS) and exceed the average aggregated scores of these institutions.

Measures *Benchmarking Published data Achievement
2022 2023
Post-polypectomy complication (bleeding) 0.08% 1
0%
0%
Oesophagus perforation secondary to oesophagus dilatation procedure 0.32% 1
0%
0%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Australian Council Healthcare Standard (ACHS); Australasian Clinical Indicator Report,2015-2022 (24th Edition).

Our cardiologists are committed to providing patient care grounded in best practices. To evaluate our performance and outcomes, we are actively monitoring a range of metrics. These metrics help us determine our effectiveness in delivering optimal results and maintaining high standards of care.

Measures *Benchmarking Published data Achievement
2022 2023
Percutaneous Coronary Intervention (PCI) door to balloon time within 90 minutes 69.2% 1
83%
87%
Major Complication Rate During Diagnostic Coronary Angiogram < 1% 2
0%
0%
Patient developed major complications during/ and within 24 hours after Diagnostic Coronary Angiogram < 1% 2
0%
0%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Australian Council Healthcare Standard (ACHS); Australasian Clinical Indicator Report,2015-2022 (24th Edition).
  • Malaysian Society for Quality and Health (MSQH) : Performance Indicator, 6th Edition, 2021

Sunway Medical Centre is committed to the well-being and recovery of our stroke patients. Our dedicated team closely monitors progress using key performance metrics to ensure that every patient receives the best possible support, leading to positive outcomes and an improved quality of life.

Measures *Benchmarking Published data Achievement
2022 2023
Stroke patients restored to their capabilities for activities of daily living (ADL)/ working after ADL intervention > 75% 1
85%
96%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Malaysian Society for Quality and Health (MSQH) : Performance Indicator, 6th Edition, 2021

Patient - Reported Outcome Measurements (PROMs)

A Patient-Reported Outcome Measurements survey is a special tool used within healthcare; its purpose is to capture patients' views concerning own health status, quality of life, and the results of medical treatments. These questionnaires focus on the outcomes of symptoms, function, or general well-being after receiving certain care or having a particular intervention.

PROMs Survey Procedures Tool is scientifically validated Case-mix adjustment Response rate (%)

1

Total Knee Replacement

Yes

No

More than 75%

2

Total Hip Replacement

Yes

No

More than 75%

3

Carpal Tunnel, Trigger Finger and de Quervain

Yes

No

51-75%

Prevention and Control of Infection

Patient safety and high-quality care have always been our priority. In Sunway Medical Centre, an infection control team collects data on Hospital Acquired Infection (HAI) to ensure we can control the spread of infection by adhering to stringent infection control practices.

What is Hospital Acquired Infection?
Hospital Acquired Infection is an infection that you may get during your hospitalisation.

In Sunway Medical Centre, our HAI rate is lower than the universal rate. We are benchmarking our data with the Ministry of Health.

Measures *Benchmarking Published data Achievement
2022 2023
Hospital Acquired Infection (HAI) rate < 5% 2
0.06%
0.07%

Breakdown of HAI
Data below are the subset of Hospital Acquired Infection. The lower rate implies our dedicated team deliver care and treatment based on the best practices. Our target is benchmarked with the national accreditation body.

Measures *Benchmarking Published data Achievement
2022 2023
Ventilator-Associated Pneumonia (VAP) < 10 per 1000 ventilator days 2
3.36
4.12
Catheter Blood Stream Infection (CRBSI) < 5 per 1,000 line-days 2
0.6
0.81
Surgical Site Infection (clean elective surgeries) < 2% 2
0.6%
0.1%
Catheter-Associated Urinary Tract Infection (CAUTI) < 0.5 per 1,000 catheter days 1
0.28
0.81

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Internal benchmark
  • Malaysian Society for Quality and Health (MSQH) : Performance Indicator, 6th Edition, 2021

Emergency Services

Sunway Medical Centre is committed to addressing patients' needs during emergencies. We currently provide two specialized emergency services: adult and pediatric care, designed to cater to the diverse needs of our patients and ensure our patients receive timely and effective treatment.

To uphold the highest standards of care, we continuously monitor various metrics and benchmark our service performance with various hospitals via Australian Council Healthcare Standard system.

Measures *Benchmarking Published data Achievement
2022 2023
Red Zone patients seen by Medical Officer immediately within 5 minutes after triaged 97.9% 1
99%
100%
Yellow Zone patients seen by Medical Officer within 15 minutes after triaged 71.8% 1
89%
95%
Green Zone patients seen by Medical Officer within 30 minutes after triaged 65.8% 1
87%
93%
Ambulance calls response time within 5 minutes 100% 2
100%
100%

Indication:

Better than benchmark

Less than benchmark

*Reference:

  • Australian Council Healthcare Standard (ACHS); Australasian Clinical Indicator Report,2015 – 2022 (24th Edition)
  • Nuffieldtrust : Ambulance response times, 2024
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