Introducing One of the Top Hospitals in Malaysia - Sunway Medical Centre, Sunway City
Sunway Medical Centre in Sunway City, the largest private quaternary hospital in Malaysia, is a Joint Commission International (JCI), an Australian Council on Healthcare Standards (ACHS) and Malaysian Society for Quality in Health (MSQH) accredited private hospital. It is the first private hospital in the country to be recognised with these three prestigious accreditations. Since our establishment in 1999, we have achieved numerous major milestones that have transformed us into the top private hospital that we are today.
Our dedication is to provide exceptional quality care and treatment for our patients and guests, maintaining an unparalleled standard of service expected from a top hospital in Malaysia. We offer a comprehensive range of healthcare services, including facilities with advanced medical technologies, health and wellness programmes, and 24-hour emergency services, including a dedicated Children’s Emergency - the first of its kind in a private hospital, launched in May 2023. We have also embarked on an extensive expansion plan that will allow us to reach a total built capacity of around 1,100 beds, solidifying our position as the top private hospital in Malaysia.
Below, you'll find our Vision, Mission and Values, along with a comprehensive list of our remarkable milestones over the years, state-of-the-art technology, equipment and facilities for enhanced patient outcomes, and everything else that has helped build our reputation in the public’s mind as the top hospital in Malaysia.
Our Vision
To be one of the leading private medical centres in the ASEAN region
Our Mission: “Service with a SMILE”
S: Satisfactory return to stakeholdersM:Modern, comprehensive and safe facility and environment
I: Inspired, engaged and driven teams
L: Leading-edge clinical practices and technologies
E: Exceed customers’ expectations
Our Values
C |
ompassion |
We are always sensitive to our patients’ needs
H |
umility |
We believe in being humble, polite and respectful
E |
xcellence |
We strive for excellence and take pride in all that we do
R |
espect |
We respect every individual and are always professional in our conduct and behaviour
I |
ntegrity |
We believe in doing the right thing at all times
Milestones
| Year | Description |
|---|---|
| 2024 | WINNER: World Stroke Organisation (WSO) Angels Awards 2024:
|
| 2024 | First hospital in Malaysia with three major hospital-wide accreditations – Joint Commission International (JCI), Australian Council on Healthcare Standards (ACHS) and the Malaysian Society for Quality in Health (MSQH) |
| 2024 | Accredited by the Joint Commission International (JCI), The Gold Seal of Approval |
| 2024 | WINNER: Best Specialised Hospitals Asia Pacific Newsweek 2024:
|
| 2024 | First private hospital in Malaysia to perform paediatric kidney transplant |
| 2024 | First robotic-assisted vaginal natural orifice transluminal endoscopic surgery (R-VNOTES) hysterectomy |
| 2024 | WINNER: 2024 Malaysian Market Leadership Award under the hospital industry in the Frost & Sullivan Best Practices Award |
| 2024 | WINNER: Reader’s Digest Trusted Brand 2024: GOLD (Private Hospital category) |
| 2024 | WINNER: Healthcare Asia Awards 2024:
|
| 2024 | Special Haematology facility at Sunway Medical Centre officially accredited by the College of American Pathologists (CAP), the gold standard for laboratory quality control worldwide. |
| 2024 | Top 250 hospitals globally in Newsweek World’s Best Hospitals 2024 (No. 2 in Malaysia) |
| 2023 | First hospital in Malaysia to perform robotic Whipple’s procedure with da Vinci Xi Surgical System |
| 2023 | First hospital in Southeast Asia to perform robotic partial knee replacement surgery with ROSA Robotic Knee System |
| 2023 | First hospital in Southeast Asia to perform Barrigel Spacer procedure for prostate cancer |
| 2023 | First hospital in Southeast Asia to have 2 da Vinci Xi Surgical System (4th Generation) |
| 2023 | Successfully performed 2,000 robotic surgeries since first establishment in 2017. |
| 2023 | Successfully performed first partial knee replacement surgery with ROSA Knee System |
| 2023 | Malaysia Health & Wellness Brand Awards 2022:
|
| 2023 | First hospital to have 2 TrueBeam STx Radiotherapy System |
| 2023 | Malaysian Society for Quality in Health Certificate of Membership 2023 |
| 2023 | Parenthood Parents’ Choice Awards 2023 – Best Cancer Centre |
| 2023 | WINNER: World Stroke Organisation (WSO) Angels Awards 2023:
|
| 2023 | Best Specialised Hospitals Asia Pacific Newsweek 2023:
|
| 2023 | First private hospital in Southeast Asia to install the TRoom |
| 2023 | First private hospital in Malaysia to have a dedicated Children’s Emergency Department |
| 2023 | First hospital in Southeast Asia to perform Barrigel procedure for prostate cancer |
| 2023 | WINNER: Second Runner-Up in UK-Malaysia Partnership of the Year at the 4th British Malaysian Chamber of Commerce Business Excellence Awards 2023 |
| 2023 | WINNER: Silver Stevie Award in Innovation in Sales and Revenue Generation at the 2023 Asia Pacific Stevie Awards |
| 2023 | WINNER: Healthcare Asia Awards 2023 for Hospital of the Year |
| 2022 | WINNER: World Stroke Organisation (WSO) Angels Awards 2022:
|
| 2022 | First hospital in Southeast Asia to have United Imaging Digital PET/CT scanner |
| 2022 | WINNER: Private Hospitals Category, Private Hospitals - Cancer Centre Category in the Malaysia Health & Wellness Brand Awards 2022 |
| 2022 | WINNER: 2022 Malaysia Smart Hospital Company of the Year Award in the Frost & Sullivan Best Practices Award |
| 2022 | Successfully performed first cochlear implant surgery using 3D Exoscope in Malaysia |
| 2022 | WINNER: Healthcare Asia Awards 2022 for Hospital of the Year and Smart Hospital Initiative of the Year |
| 2022 | First healthcare provider in Malaysia to be awarded with Certification of Conformance with COVID-19 Guidelines for Medical Travel Programs by Global Healthcare Accreditation (GHA). |
| 2021 | WINNER: World Stroke Organisation (WSO) Angels Awards 2021 :
|
| 2021 | First private hospital in Malaysia to acquire da Vinci Xi Surgical System |
| 2021 | Global Health Asia Pacific Awards 2021 for Stand-Out Jury Award for Best Hospital of The Year, Best Bariatric Service Provider of the Year, Best Digestive Health Service Provider of the Year and Best Nuclear Medicine Service Provider of the Year |
| 2021 | WINNER: 2021 Malaysia Smart Hospital Company of the Year Award in the Frost & Sullivan Best Practices Award |
| 2021 | First private tertiary hospital in Malaysia to adopt telemedicine |
| 2020 | WINNER: World Stroke Organisation (WSO) Angels Awards 2020 Platinum Status |
| 2020 | WINNER: 2020 MY AMCHAM CARES Award by the American - Malaysia Chamber of Commerce (AMCHAM) |
| 2020 | WINNER: Medical Travel Awards 2020 for Sunway Fertility Centre (International Fertility Clinic of the Year) and Sunway Eye Centre (International Eye Clinic of the Year) by the Malaysian Health Tourism Council (MHTC) |
| 2020 | Asia Pacific Healthcare & Medical Tourism Award 2020 by Global Health and Travel Awards 2020:
|
| 2020 | WINNER: CHT Pursuit of Excellence National Award 2020 – Healthcare at CHT Awards 2020 |
| 2020 | First private hospital in Malaysia to be equipped with the Hyper Light Disinfection Robot and the COVID-19 testing pod |
| 2020 | Successfully performed the first paediatric cardiac surgeries in the hospital |
| 2020 | Successfully performed the first kidney transplant procedure in the hospital |
| 2019 | WINNER: Private Hospitals Category, Private Hospitals - Cancer Centre Category in the Malaysia Health & Wellness Brand Awards 2019 |
| 2019 | First hospital in Southeast Asia with the Accuray Radixact X9 TomoTherapy |
| 2019 | WINNER: 2019 DX Talent Accelerator by IDC Malaysia |
| 2019 | WINNER: FIABCI Malaysia Property Awards 2019 for the Purpose Built Category |
| 2019 | WINNER: UK-Malaysia Partnership Award 2019 at the second British Malaysian Chamber of Commerce Business Excellence Awards 2019 |
| 2019 | WINNER: Best Fertility Centre Award at the Parent’s Choice Awards 2019 |
| 2019 | WINNER: Medical Tourism Hospital of the Year in Asia Pacific (joint winner with Bumrungrad International), Oncology Service Provider of the Year in Asia Pacific, Neurology Service Provider of the Year in Asia Pacific, Urology Service Provider of the Year in Asia Pacific in the Global Health and Travel Awards 2019 |
| 2018 | WINNER: Cancer Centre of the Year, Private Hospitals Category, Health Institutions Category in the Malaysia Health & Wellness Brand Awards 2018 |
| 2018 | Appointed as Designated Centres of Integrated Oncology and Palliative Care by European Society for Medical Oncology (ESMO) |
| 2018 | WINNER: Pioneer Development Award 2018 in The Edge Property Excellence Awards 2018 |
| 2018 | WINNER: Malaysia Healthcare CSR Company of the Year in the Frost & Sullivan 2018 Best Practices Award |
| 2018 | First hospital to be equipped with Philips Azurion 7 biplane |
| 2018 | Acquired Lokomat Pro V5® Hocoma |
| 2018 | WINNER: Top Medical Tourism Hospital of the Year in Asia Pacific 2018 (Joint winner with Bumrungrad International Hospital), Best Neurology Service Provider of the Year in Asia Pacific 2018, Best Oncology Service Provider of the Year in the Global Health and Travel Awards 2018 |
| 2017 | First hospital to be equipped with Nemuri SCAN beds in Tower C ward |
| 2017 | First hospital in Southeast Asia with the Gamma Knife Icon |
| 2017 | Acquired the xSPECT-CT |
| 2017 | Acquired the Brachytherapy |
| 2017 | Acquired the latest da Vinci Surgical System |
| 2017 | First private hospital in Malaysia to install the Intraoperative Radiotherapy (IORT) |
| 2017 | Winner of International Hospital of the Year and Best Marketing Initiative, Highly Commendable in Best Quality Initiative in the IMTJ Medical Travel Awards |
| 2017 | Winner of Orthopaedic Service Provider of the Year, Nominee (Runner-up) in Medical Tourism Hospital of the Year (Winner: Bumrungrad Hospital, Thailand. Runner-up: Mount Elizabeth Hospital, Singapore) by GHT-Bernstein 2017 APAC Healthcare and Medical Tourism Awards |
| 2016 | Growth Excellence Leadership Award in Hospital Services by Frost & Sullivan Malaysia Excellence Awards |
| 2016 | Hospital of the Year in Malaysia Award and Cosmetic Surgery & Aesthetics Service Provider of the Year Award by Global Health & Travel (GHT) Publication |
| 2016 | International Hospital of the Year Award by the International Medical Travel Journal (IMTJ), Malaysia Productivity and Innovation Class Certificate from the Ministry of International Trade and Industry |
| 2016 | First hospital to install TrueBeam STx Radiotherapy System |
| 2016 | First hospital in the Klang Valley to install the Siemens Biograph mCT |
| 2016 | Hansaton Malaysia Excellence Business Growth Award – Speech & Hearing Centre |
| 2015 | Best Corporate Healthcare Provider Award by Human Resources Vendor of the Year 2015 |
| 2014 | First hospital with Optos Daytona Fundus camera |
| 2014 | First hospital in Southeast Asia to be accredited by the Australian Council on Healthcare Standards (AHCS) |
| 2014 | First Laboratory in Malaysia to be awarded with Westgard Sigma Verification |
| 2013 | First Sacroiliac Joint Fusion Surgery (First in Asia) |
| 2013 | Phonak Award of Excellence in Professionalism (Malaysia) - Speech & Hearing Centre |
| 2013 | Opening of Aesthetic & Laser Centre |
| 2013 | Launched Industrial Nursing Service – first site at KDU |
| 2013 | First hospital to install Siemens Somatom CT Scanner with Stellar Detector |
| 2012 | Acquired 3 Tesla MRI scanning |
| 2012 | Acquired Endoscopic Ultrasound |
| 2012 | Acquired Olympus Exera III Colonscope & Gastroscope |
| 2009 | First Stereotactic Craniotomy Stem Cell Transplant |
| 2009 | Completion of hospital expansion project |
| 2008 | First Balloon Sinuplasty |
| 2008 | First Endolaser Varicose Vein |
| 2008 | First Transurethral Resection of Prostate (TURP) by Greenlight Laser |
| 2008 | First Laparoscopic Anterior Resection |
| 2007 | First Laser Vaginal Rejuvenation |
| 2007 | First Endoscopic Spinal Surgery |
| 2004 | Malaysia Society for Occupational Safety & Health (MSOSH) - Silver Award |
| 2004 | Prime Minister Quality Award - Finalist |
| 2004 | MSQH Hospital Accreditation Award |
| 2004 | First Cochlear Implant (First private hospital in Malaysia) |
| 2004 | First Minimally Invasive Surgery - Two-Incisor Total Hip Arthroplasty |
| 2003 | ISO 9001:2000 Quality Management System Certification Award |
| 2003 | First Leksell Frame Brain Surgery |
| 2003 | HealthMark Certification Award |
| 2003 | First Deep Brain Stimulation for Parkinson's Disease (First in Malaysia) |
| 2002 | First Corneal Implant |
| 2001 | First Off Pump Beating Heart Coronary Artery Bypass Graft |
| 2001 | First Endoluminal Grafting for Thoracic Aortic Aneurysm |
| 2000 | First Endoluminal Grafting for Abdominal Aortic Aneurysm |
| 2000 | First Image Guided Brain Surgery (Stereotactic Frameless) |
| 1999 | First Coronary Artery Bypass Graft |
| 1999 | Sunway Medical Centre begins operations |
Fact sheet
History
Established in November 1999, Sunway Medical Centre is a Joint Commission International (JCI), Australian Council on Healthcare Standards (ACHS) and Malaysian Society for Quality in Health (MSQH) accredited private hospital, the first in Malaysia to be recognised with all three prestigious accreditations.
Located in the smart sustainable Sunway City, Sunway Medical Centre is surrounded by an ecosystem that will inspire a healthy, safe and interconnected society for generations to come. This includes the Sunway Resort Hotel & Spa, Sunway Pyramid mall, Sunway Lagoon theme park, Sunway University and Monash University, which are all within walking distance from the hospital.
Facilities and Services
| 1,200 | Medical Procedures |
| > 60 | Medical Specialities and Sub-specialities |
| 28 | Centres of Excellence (COE) |
| 724 | Licensed beds |
| 94 | Dedicated Intensive Care Units (ICU), Critical Care Unit, Neonatal Intensive Care Unit (NICU) beds |
| 18 | Operating Theatres |
| 3 | Catheterisation Labs (Angioplasty, Stents) |
| > 300 | Doctors with practising rights, many of whom have trained and practised internationally in the UK, Singapore, NZ and Australia |
| > 1,050 | Qualified nurses |
| 60 | Haemodialysis Bays |
| 24-hours | Radiology, Diagnostics & Laboratory, Blood bank, Pharmacy |
| 24-hours | Accident & Emergency |
| 2,377 | Parking spaces (Towers A, D, E and F) and valet parking available at Towers C and D |
State of the art equipment and advanced medical technology
Sunway Cancer and Nuclear Medicine Centre
- Aquilion Lightning CT Simulator
- Biograph mCT 20 PET/CT
- Flexitron Brachytherapy
- Leksell Gamma Knife Icon
- Radixact-X9 Tomotherapy
- Symbia Intevo 16 SPECT-CT uMI 780 PET/CT
- Varian TrueBeam
- INTRABEAM Intraoperative Radiotherapy (IORT)
Radiology
- 3.0 Tesla Magnetic Resonance Imaging
- Bone Mineral Densitometry (BMD)
- Cardiovascular X-ray System with Flat DetectorDiagnostic Ultrasound
- Digital Fluoroscopy
- Digital Mobile Radiography
- Digital Orthopantomogram (OPG) and Intraoral X-ray
- Digital Radiography
- Flash Speed Dual Source CT Scanner with Stellar Detector
- Full Field Digital Mammography
- Interventional Radiography
- Mobile C-Arm / Mini C-Arm
- Mobile O-Arm
Special Diagnostics
- Ambulatory monitoring
- Echo Cardiogram
- Electrocardiography (ECG)
- Electroencephalography (EEG)
- Electromyography (EMG)
- Full Lung Function Test
- Lithotripsy
- Extracorporeal Shock Wave Lithotripsy (ESWL)Nerve Conduction Study (NCS)
- Sleep Study
- Stress Test
- Uroflowmetry
Rehabilitation Medicine Centre
- ArmMotus™ EMU
- EskoNr
- LOKOMAT Pro V5 ®
- MIRA Virtual Reality Rehab System
- MusicGlove
- MyndMove
- OTParvo
- Tr00m
Heart, Lung & Vascular Centre
- Philips Azurion 7 biplane
We operate 28 Centres of Excellence across an entire spectrum of healthcare needs
- Bone & Joint Centre
- Breast Care Centre
- Children's Health & Development Centre
- Dental Care Centre
- Diabetes Care Centre
- Digestive Health Centre
- Ear, Nose & Throat Centre
- Eye Centre
- Fertility Centre
- Foot & Ankle Centre
- Genomics Centre
- Geriatric Centre
- Haematology Centre
- Hand & Microsurgery Centre
- Heart, Lung & Vascular Centre
- Mental Health Centre
- Neuroscience Centre
- Nuclear Medicine Centre
- Radiology & Interventional Centre
- Rehabilitation Medicine Centre
- Renal & Dialysis Centre
- Robotic Surgery & MIS Centre
- Skin Centre
- Spine Centre
- Sunway Cancer Centre
- Transplant Centre (Kidney, Cornea, Cochlea, Bone Marrow & Stem Cell)
- Urology Centre
- Women’s Health Centre
Other Services
- Dietetics & Nutrition Services
- Speech & Hearing Centre
Smoke-Free Hospital
Sunway Medical Centre is designated as a smoke-free hospital in order to create a healthy and safe environment for our patients, visitors and employees. We fully adhere to regulations set out by the Ministry of Health, Food and Tobacco Act, Occupational Safety & Health Act, and Factory & Machinery Act in ensuring all premises within the hospital remain smoke-free. In addition, the sale of tobacco products is not allowed in the hospital.
We are also a Blue Ribbon certified partner. The Blue Ribbon campaign was first introduced by WHO (World Health Organisation) to ministries of health as an initiative to support the WHO Framework Convention on protection from exposure to tobacco smoke.
Sunway Medical Convention Centre
The highlight of Sunway Medical Centre includes a convention centre – aptly named the Sunway Medical Convention Centre. The multipurpose hall seats up to 500 pax and has audio-visual linkage with two of the new operating theatres to enable live telecast of surgical procedures. Video-conferencing facilities are also available upon request.
International Services
At Sunway Medical Centre, we have treated nearly 80,000 international patient visits from 170 different nationalities, with the majority coming from Indonesia, China, Indo-China, Singapore, and other countries.
Ranked among the world's best 250 hospitals in 2024, Sunway Medical Centre provides extensive services through our International Patient Centre (IPC) to ensure a seamless experience for international patients. These services include appointment scheduling, tele-consultation, translation assistance, medical evacuation arrangements, transportation services, visa extensions, and many more.
In addition, Sunway Medical Centre also collaborates with several international insurance companies and Third-Party Administrators (TPAs) to ensure that patients can enjoy cashless services during their treatment.
Collaborations
- Sunway Medical Centre has signed two agreements with University of Cambridge and Royal Papworth Hospital to collaborate on clinical services, research and training and their Clinical Research Centre was appointed as a regional site partner by School of Clinical Medicine, University of Cambridge.
- Sunway Medical Centre collaborates with Harvard Medical School in the Southeast Asia Healthcare Leadership Programme (SEAL) for emerging healthcare leaders to gain access to world’s leading authorities in safety, quality, complex organisational management and health leadership to emerging healthcare leaders.
- Sunway Medical Centre and Sunway University signed a Memorandum of Agreement (MoA) with the University of Cambridge and the Royal College of Physicians (London) to establish a series of jointly collaborated Continuous Medical Education (CME) seminars. The first session of the RCP-Sunway-Cambridge Medical Seminars series took place on 28 April 2019, bringing in experienced specialists from other countries to discuss the latest trends and developments in various fields, including infectious disease, geriatrics, dermatology, and respiratory medicine.
- Sunway Medical Centre and Taylor’s University entered into a partnership as joint regional training institutions in radionuclidetherapy for cancer treatments. Taylor’s University was appointed by the International Atomic Energy Agency (IAEA) as a regional training hub to lead educational and clinical training programmes for medical physicists in Asia-Pacific. This grants them the usage of a state-of-the-art internal radiation dosimetry software and hardware, which are installed in Sunway Medical Centre's Nuclear Medicine Centre.
