Sunway Medical Centre
Sunway Medical Centre aims to be a leading medical centre in Malaysia and in the ASEAN region. We strive to create a world-class medical centre with expertise, skills and equipment that match and outperform the best hospitals in the world. This is apparent by the number of recognitions we have received, both locally and internationally. And, we continue to record excellent results in various clinical parameters.
International Hospital of the Year 2017 - A Hospital with Multiple Global Recognitions
Sunway Medical Centre has been chosen as the Medical Tourism Hospital of the Year in Asia Pacific in 2018 by The Global Health & Travel Awards, as well as the International Hospital of the Year in 2017 by the International Medical Travel Journal.
This honour speaks volume about our commitment to provide the best healthcare treatment and care to our patients, regardless of where they come from.
Whether you are from Malaysia, Indonesia or Saudi Arabia, we will make sure you receive the best treatment and care from us. We also have an International Patient Centre (IPC) which is developed as a dedicated service to assist our international patients in seeking medical services in Kuala Lumpur. Our team also comprises of Chinese, Arabic, Japanese & Indonesian translators to help our international patients to navigate Sunway Medical Centre.
To provide international patient a safer care during the COVID-19 pandemic, the hospital has invested huge amount of efforts to upgrades its facilities and ensure the safety of frontline healthcare workers. The Hospital has attained the certificate of conformance for COVID-19 Guidelines for Medical Travel Program by Global Healthcare Accreditation (GHA).
Figure 4: Malaysian Society for Quality in Health Certificate
National Accreditation
We have also received accreditation from the Malaysian Society for Quality in Health. Hence, our standards of care have also received approval from a national body in Malaysia.
Figure 3: Australian Council on Healthcare Standards’ Accreditation Certificate
Accredited Private Hospital - Local & International Standards
As a hospital with experienced and dedicated doctors, we continuously work to match and outperform global and national standards. These global and national standards affirm the high quality and standards of care that we provide to our patients.
We are the first hospital in Southeast Asia to receive an international accreditation from the Australian Council on Healthcare Standards since 2014. This accreditation shows that our hospital matches the high standards used in Australia.
International Benchmarking
We have also received star ratings from the Australian Council on Healthcare Standards for our very low adult mortality, inpatient falls and medication errors that involved adverse events which needed interventions compared to hospitals in Australia. These world-class achievements would not be possible if not for the dedicated and well-trained physicians, nurses, pharmacists and allied health employees at Sunway Medical Centre who are committed in reducing inpatient falls and medication errors as part of our patient safety goals.
ACHS Clinical Indicator Programme (CIP)
| 2021 (Jan-Jun) | 2021 (Jul-Dec) | Comparison with ACHS | |||
| Quality Measures | Aggregate Rate (ACHS) 1st Half 2021 | SunMed Data 1H2021 | Aggregate Rate (ACHS) 2nd Half 2021 | SunMed Data 2H2021 | |
| Inpatient falls | 0.321% | 0.14% | 0.304% | 0.114% | Performed better then other ACHS hospitals |
| Inpatient falls resulting in fracture or closed head injury | 0.009% | 0.000% | 0.010% | 0.000% | Performed better then other ACHS hospitals |
| Surgical Daycare Unplanned delayed discharge for clinical reasons > 1 hour beyond expected | 0.321% | 0.1% | 0.354% | 0.030% | Performed better than other ACHS hospitals |
| Significant adverse blood transfusion event | 0.063% | 0.000% | 0.058% | 0.000% | Meet the ACHS Target |
| Adult ICU - central line-associated bloodstream infection | 0.321 | 0.000 | 0.289 | 0.000 | Meet the ACHS Target |
| VRE infection within the ICU | 0.006% | 0% | 0.015% | 0.000% | Meet the ACHS Target |
| Medication errors - adverse event requiring intervention | 0.005% | 0.000% | 0.005% | 0.000% | Meet the ACHS Target |
Table 1: ACHS Clinical Indicator Programme
Radiation Oncology at Our One-Stop Cancer Centre
The Sunway Cancer Centre has some of the most advanced radiation treatment equipment including the Elekta Leksell Gamma Knife® ICON™ and the Elekta Brachytherapy among many others.
For radiation oncology, we received star ratings from the Australian Council on Healthcare Standards for our patients’ shorter waiting time for treatments compared to hospitals in Australia. Additionally, patients are categorised precisely before any treatment takes place.
| 2021 (Jan-Jun) | 2021 (Jul-Dec) | Comparison with ACHS | |||
| Quality Measures | Aggregate Rate (ACHS) 1st Half 2021 | SunMed Data 1H2021 | Aggregate Rate (ACHS) 2nd Half 2021 | SunMed Data 2H2021 | |
| Patients for radical treatment - waiting time from the 'ready for care' date more than the faculty guidelines | 4.701% | 0.000% | 5.981% | 10.381% | Meet the ACHS Target |
| Patienst for palliative treatment - waiting time from the 'ready for care' date more than the faculty guidelines | 4.927% | 0.000% | 9.774% | 0.000% | Meet the ACHS Target |
| Staging annotation for current radiation therapy course | 67.730% | 77.35% | 69.150% | 77.474% | Performed better than other ACHS hospitals |
| Motion Management | 84.348% | 100% | 98.958% | 100.000% | Meet the ACHS Target |
Table 2: Star Ratings from the Australian Council on Healthcare Standards
Infection Control
| 2021 (Jan-Jun) | 2021 (Jul-Dec) | Comparison with ACHS | |||
| Quality Measures | Aggregate Rate (ACHS) 1st Half 2021 | SunMed Data 1H2021 | Aggregate Rate (ACHS) 2nd Half 2021 | SunMed Data 2H2021 | |
| Haemodialysis - AV-fistula access-associated Blood Stream Infection | 0.000% | 0% | 0.010% | 0.000% | Meet the ACHS Target |
| VRE infection within the ICU | 0.006% | 0% | 0.015% | 0.000% | Meet the ACHS Target |
Patient safety and high quality of care have always been our priority. More than 95% of our employees are trained in the prevention and control of infection practices.
According to the Centers for Disease Control and Prevention (CDC) United States, about one in 31 hospital patients has at least one healthcare-associated infection*. It means that about 3.22% of patients will be infected.
However, our average infection rate in 2021 was only 0.15% which is very low as compared to other hospitals. We had zero infection rate for blood stream infection, and zero case of Vancomycin-resistant Enterococci (VRE) infection at the same time. This is because we follow strict protocols to eliminate infections in our hospitals. We emphasise hand washing and the usage of sterile instruments and equipment in our wards. We also pay attention and apply the best evidence from the scientific literature to reduce infections in our hospital so that our patients can return home without any hospital-acquired infections (HAI).Medical Emergency
We have a professional team of doctors and nurses at the Accident & Emergency department to response to all kinds of emergency cases instantly.
In 2021, we responded to red zone patients immediately at all time. For yellow zone patients, we were able to see 89% of the patients within 15 minutes. Lastly, we were able to serve the 94% of green zone patients within 30 minutes.
We treat every single life as important as the others and we hopes each patient will be safely treated and well recovered from our hospital.
Cardiac Emergency
| 2021 (Jan-Jun) | 2021 (Jul-Dec) | Comparison with ACHS | |||
| Quality Measures | Aggregate Rate (ACHS) 1st Half 2021 | SunMed Data 1H2021 | Aggregate Rate (ACHS) 2nd Half 2021 | SunMed Data 2H2021 | |
| Time to balloon opening within 90 minutes | 63.333% | 83.33% | 81.553% | 87.500% | Meet the ACHS Target |
We implemented Myocardial Infarction (AMI) Clinical Pathway to ensure patient who presented with possible heart attack syndrome at our A&E department will be treated as soon as possible. One of the goal is to achieve Door to Balloon time within 90 minutes. Door to Balloon time is from first medical contact in A&E to the time of first coronary device deployment.
In 2021, 99% of the suspected heart attack patient were screened with ECG within 10 minutes after arrival to the A&E department. At the same time, 86% of our patients achieved door to balloon time within 90 minutes, while a fraction of the others that did not achieve within 90 minutes were mainly due to uncertainty of decision from patients/family. We did the best endeavors to ensure patient will experience a fast and smooth treatment process.
We also have a multidisciplinary team of healthcare workers to treat the AMI patients. For example, patient will be seen by nutrition, pharmacists and others to ensure patient will be recovered as soon as possible from our hospital.
Conclusion
As health professionals, we are trained to “first, do no harm”. Everyone’s top priority is patient safety. At Sunway Medical Centre, you can trust us to give you or your love one a safe treatment journey.
